Refunds or Returns


Mad Parties and Supplies is more than happy to cancel any order placed and refund provided we are given a minimum 48;hours notice of cancellation prior to delivery date requested unless we had to order the product in especially for you.. (E.g. Delivery date requested is 21/12/15, we must be advised by 9am 19/12/15 for full refund to apply) Orders cancelled with less than 24 hours notice may attract a 50% return fee that is non refundable. 

This will be to cover costs of  preparations for your orders that have already been done. 


In the unlikely event that you feel we have not provided the gift that you have ordered, we will investigate the circumstances and if required, a partial Refund of store credit may be duly issued.

 A change of mind once the balloons have been inflated has no refunds policy as we cannot replace the helium into our tank or reuse the balloons.

MPS will endeavour given enough time to replace the faulty balloon or provide a suitable  replacement or solution but this may not always be possible at short notice.  

Refunds will be issued in form of store credit.

Once balloons have been collected, we will deem that the balloons are accepted as is condition and no refunds will be issued and It is your responsibility for the balloons once they are collected.  If we are delivering the balloons and there is a problem, we will make sure it is replaced.

We DO NOT REFUND if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

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